Service quality : new directions in theory and practice /
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Thousand Oaks, Calf. :
SAGE Publications,
c1994.
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| Subjects: |
| Physical Description: | ix, 289 páginas : ilustraciones ; 22 cm. |
|---|---|
| Bibliography: | Incluye índice onomástico e índice analítico |
| ISBN: | 0803949200 |