Process Completeness : strategies for aligning service with customers' service needs.

Bibliographic Details
Main Author:	Piccoli, Gabriele
Other Authors:	Brohman, M. Kathryn, Parasuraman, A., Watson, Richard T.
Format:	Article
Language:	Spanish
Subjects:	Estrategia Servicios Clientes Información Integridad Investigación Procesos Artículos de revista

Holdings details from Sistema de Bibliotecas del Tecnológico de Costa Rica
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