Cita APA

Cleveland, B., & Hash, S. (2004). Call center recruiting and new-hire training: The best of call center management review (2. edition rev. y actualizado.). Annapolis, MD.: Call Center.

Citación estilo Chicago

Cleveland, Brad, y Susan Hash. Call Center Recruiting and New-hire Training: The Best of Call Center Management Review. 2. edition rev. y actualizado. Annapolis, MD.: Call Center, 2004.

Cita MLA

Cleveland, Brad, y Susan Hash. Call Center Recruiting and New-hire Training: The Best of Call Center Management Review. 2. edition rev. y actualizado. Annapolis, MD.: Call Center, 2004.