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110601 r ||||| eng |
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|a 9296272
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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|a 020
|b C
|2 00
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|a Gavillet, Erika L.
|e Autor/a
|4 aut
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|a The "just do it" approach to customer service development:
|b a case study /
|c Erika L. Gavillet
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|a 229-231
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| 650 |
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|a BIBLIOTECAS UNIVERSITARIAS
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| 650 |
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|a BIBLIOTECAS ACADEMICAS
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| 650 |
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|a SERVICIOS BIBLIOTECARIOS
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| 650 |
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|a CALIDAD DEL SERVICIO
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| 650 |
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|a SATISFACCION DEL CLIENTE
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| 773 |
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|7 nnab
|t College and research libraries news
|g Vol.72, no.4
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| 900 |
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|a 2011 jun
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| 912 |
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|a 13-JUN-2011 - LEON SORIO, MARIA ELENA
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| 917 |
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|a 01-JUN-2011 - LEON SORIO, MARIA ELENA
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| 949 |
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|a MELS -MELS
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| 916 |
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|a Centro Catalográfico
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