| Sumario: | "This is a practical book for systems programmers, computer center managers, and others interested in automating decision making for their mainframe systems. The book shows how to use expert systems to enhance staff productivity. lt concentrates on providing concrete examples and gives minimal attention to theory. The purpose is to show how people with no special training can build working expert systems using inexpensive tools and their own common sense. The book describes the automation process through the experience of one company, Multicover Insurance. Although the company is fictional, the process follows the steps an actual firm would need to take. The narrative provides a familiar context to otherwise abstract arguments. It employs the idiosyncrasies of an actual work environment to illustrate the variety and complexity that even simple expert systems can achieve. The structure of this book offers readers a model to imitate - not an ideal form like a model home with its sterile orderliness, but one with the familiar clutter of real life and real work." (Copied from the introduction).
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