Author Search Results

1

Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /

Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /

by Hernon, Peter

Article

2

ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.

ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.

by HERNON, PETER

Article

3

Emotional intelligence : which traits are most prized? /

Emotional intelligence : which traits are most prized? /

by Hernon, Peter, Hernon, Peter, Rossiter, Nancy

Article

4

Assessment and evaluation : what do the terms really mean? /

Assessment and evaluation : what do the terms really mean? /

by Hernon, Peter, Hernon, Peter, Dugan, Robert E

Article

5

The Federal Depository Library Program in 2023 : one perspective on the transition to the future /

The Federal Depository Library Program in 2023 : one perspective on the transition to the future /

by Hernon, Peter, Hernon, Peter, Saunders, Laura Lidano 1975-

Article

6

Academic library directors : what do they do? /

Academic library directors : what do they do? /

by Hernon, Peter, Hernon, Peter, Powell, Ronald R., Young, Arthur P.

Article

7

University library directors in the association of research libraries : the next generation, part two /

University library directors in the association of research libraries : the next generation, part two /

by Hernon, Peter, Hernon, Peter, Powell, Ronald R., Young, Arthur P.

Article