If only we knew what we know : the transfer of internal knowledge and best practice /

por O'Dell, Carla 1950-, O'Dell, Carla 1950-, Grayson, Charles Jackson, Essaides, Nilly
Publicado 1998

The benchmarking workbook: adapting best practices for performance improvement /

por Watson, Gregory H., Watson, Gregory H.
Publicado 1992