Lean six sigma for service : How to use Lean Speed and six sigma quality to Improve services and transactions / Michael L. George
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| Formato: | Libro |
| Lenguaje: | Undetermined |
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U.S.A. : McGraw-Hill,
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| Descripción Física: | xiv, 386 p. |
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| ISBN: | 0-07-141821-0. |