Lean six sigma for service : How to use Lean Speed and six sigma quality to Improve services and transactions / Michael L. George
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| Formato: | Libro |
| Lenguaje: | Undetermined |
| Publicado: |
U.S.A. : McGraw-Hill,
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| Materias: |
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|---|---|---|---|
| 008 | 240708s9999 xx 000 0 und d | ||
| 020 | |a 0-07-141821-0. | ||
| 040 | |a Sistema de Bibliotecas BICU | ||
| 050 | |a 658.562 G347 | ||
| 100 | |a George, Michael L. | ||
| 245 | 0 | |a Lean six sigma for service : How to use Lean Speed and six sigma quality to Improve services and transactions / Michael L. George | |
| 260 | |a U.S.A. : McGraw-Hill, | ||
| 300 | |a xiv, 386 p. | ||
| 650 | |a 1.SERVICE INDUSTRIES-QUALITY CONTROL \ 2.QUALITY CONTROL-STATISCAL METHODS. | ||
| 999 | |c 6122 | ||