Desarrollo de una cultura de calidad /

Bibliographic Details
Main Author:	Cantú Delgado, Humberto (Author, Autor/a)
Format:	Book
Language:	Spanish
Published:	México : McGraw-Hill Interamericana, c1997.
Subjects:	CALIDAD TOTAL SERVICIO AL CLIENTE SATISFACCION DEL CLIENTE

Description
Physical Description:	xx, 369páginas : ilustraciones a color
ISBN:	9701013956

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