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100316 r ||||| eng |
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|a 9256694
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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|a 020
|b C
|2 00
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|a Tolley-Stokes, Rebeca
|e Autor/a
|4 aut
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|a Try on a new pair of sensible shoes :
|b what libraries can learn from zappos about customer service and organizational culture /
|c Rebeca Tolley-Stokes
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| 300 |
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|a 288-291
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| 650 |
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|a BIBLIOTECAS
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| 650 |
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|a SERVICIO AL CLIENTE
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| 650 |
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|a CULTURA CORPORATIVA
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|7 nnab
|t Vol.70, no.4 - Vol.70, no.6
|g Vol.70, no.5
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| 900 |
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|a 2010 jun
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| 912 |
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|a 25-JUN-2010 - MURILLO HERNANDEZ, XINIA
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| 917 |
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|a 16-MAR-2010 - BERMUDEZ RUIZ, AURORA
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| 949 |
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|a XM -ABR
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| 916 |
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|a Centro Catalográfico
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