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00975nam a2200253 a 4500 |
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000000035053 |
| 003 |
OSt |
| 005 |
20160424135651.0 |
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160424b us ||||| |||| 00| 0 eng d |
| 040 |
|
|
|a Sistema de Bibliotecas UNAH
|
| 082 |
0 |
|
|a 658.812-B61
|
| 100 |
0 |
|
|a Birsner, E. Patricia
|
| 245 |
|
4 |
|a Practical guide to customer service management and operations
|c E. Patricia Birsner
|
| 260 |
|
|
|c 1982
|a New York, United States
|b AMACON
|
| 300 |
|
|
|a 216p.
|b diagrs.
|
| 504 |
|
|
|a Biblliografia: p.208-212
|
| 650 |
|
4 |
|a SERVICIO A LOS CLIENTES-ADMINISTRACION
|
| 650 |
|
4 |
|a MERCADOTECNIA
|
| 700 |
0 |
|
|a Balsley, Ronald D
|
| 942 |
|
|
|2 ddc
|c LB
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| 999 |
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|c 35053
|d 35053
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| 952 |
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| 952 |
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