|
|
|
|
| LEADER |
01826aam a2200325uu 4500 |
| 001 |
000000049930 |
| 003 |
OSt |
| 005 |
20160424142107.0 |
| 008 |
160424b m ||||| |||| 00| 0 s d |
| 020 |
|
|
|a 958-600-287-X
|
| 040 |
|
|
|a Sistema de Bibliotecas UNAH
|
| 082 |
0 |
|
|a 658.812-S49
|
| 245 |
0 |
0 |
|a Servicio al cliente
|c traducción Roberto A. Haas
|
| 260 |
|
|
|a México
|b McGraw-Hill Interamericana
|c 1994
|
| 300 |
|
|
|a 4v.
|b il.
|c 24 cm.
|
| 504 |
|
|
|a Incluye bibliografía e índice
|
| 505 |
|
|
|a Contenido: v.1. Clientes para siempre/ Carl Sewell--v.2. Dirección de Servicio: La otra calidad/ Joan Ginebra, Rafael Arana de la Garza--v.3. La calidad del servicio/ Jacques Horovitz--v.4. La satisfacción total del cliente/ Jacques Horovitz, Michele Jurgens Panak
|
| 650 |
|
4 |
|a SERVICIO AL CLIENTE
|
| 650 |
|
4 |
|a MERCADEO
|
| 650 |
|
4 |
|a CONTROL DE CALIDAD
|
| 942 |
|
|
|2 ddc
|c LB
|
| 999 |
|
|
|c 49930
|d 49930
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|3 v.1
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142149
|a CG
|b BC
|l 1
|o 658.812-S49
|p 407974
|r 2014-08-18
|s 2014-08-12
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|3 v.2
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142150
|a CG
|b BC
|l 0
|o 658.812-S49
|p 407975
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|3 v.3
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142151
|a CG
|b BC
|l 0
|o 658.812-S49
|p 407976
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|3 v.4
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142152
|a CG
|b BC
|l 1
|o 658.812-S49
|p 407977
|r 2016-03-30
|s 2016-03-30
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142153
|a BVS
|b BVS
|l 0
|o 658.812-S49
|p BVS1307121205
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142154
|a BVS
|b BVS
|l 0
|o 658.812-S49
|p BVS1307121206
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142155
|a BVS
|b BVS
|l 0
|o 658.812-S49
|p BVS1307121207
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_812S49
|7 0
|9 142156
|a BVS
|b BVS
|l 0
|o 658.812-S49
|p BVS1307121208
|y LB
|