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|a 958-600-287-X
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|a Sistema de Bibliotecas UNAH
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082 |
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|a 658.812-S49
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245 |
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|a Servicio al cliente
|c traducción Roberto A. Haas
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260 |
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|a México
|b McGraw-Hill Interamericana
|c 1994
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300 |
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|a 4v.
|b il.
|c 24 cm.
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504 |
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|a Incluye bibliografía e índice
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505 |
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|a Contenido: v.1. Clientes para siempre/ Carl Sewell--v.2. Dirección de Servicio: La otra calidad/ Joan Ginebra, Rafael Arana de la Garza--v.3. La calidad del servicio/ Jacques Horovitz--v.4. La satisfacción total del cliente/ Jacques Horovitz, Michele Jurgens Panak
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650 |
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4 |
|a SERVICIO AL CLIENTE
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650 |
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4 |
|a MERCADEO
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650 |
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4 |
|a CONTROL DE CALIDAD
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942 |
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|2 ddc
|c LB
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999 |
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|c 49930
|d 49930
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952 |
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|1 0
|2 ddc
|3 v.1
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|6 658_000000000000000_812S49
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|9 142149
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|l 1
|o 658.812-S49
|p 407974
|r 2014-08-18
|s 2014-08-12
|y LB
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952 |
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|6 658_000000000000000_812S49
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|p 407975
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952 |
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|6 658_000000000000000_812S49
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|o 658.812-S49
|p 407976
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|
952 |
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|6 658_000000000000000_812S49
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|p 407977
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|s 2016-03-30
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952 |
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952 |
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