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160309s1986 enkad|||r|||| 001 0 eng d |
| 020 |
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|a 0-471-90403-1
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| 040 |
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|a Sistema de Bibliotecas UNAH
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| 082 |
0 |
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|a 658-N84
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| 100 |
1 |
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|a Normann, Richard
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| 245 |
1 |
0 |
|a Service management
|b strategy and leadership in service businesses
|c Richard Normann
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| 260 |
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|c 1986
|a Chichester
|b John Wiley and Sons
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| 300 |
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|a xii, 143 p.
|b il., diagrs.
|c 24 cm.
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| 500 |
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|a Incluye índice
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| 504 |
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|a Bibliografía: p. 139-140
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| 650 |
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4 |
|a INDUSTRIAS DE SERVICIOS
|x ADMINISTRACIÓN
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| 942 |
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|d 53992
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|p 401490
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