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20171017095754.0 |
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171017b xxu||||| |||| 00| 0 spa d |
| 020 |
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|a 84-8088-862-8
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 082 |
0 |
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|a 658.8
|b L36
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| 100 |
1 |
0 |
|9 190217
|a Leppard, John W.
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| 245 |
1 |
0 |
|a Cómo mejorar su servicio al cliente
|c John Leppard, Liz Molyneaux, Aida Santapau (tr.)
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| 250 |
|
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|a 1a. ed. -
|
| 260 |
|
3 |
|a Barcelona :
|b Gestión 2000,
|c 2003. -
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| 300 |
|
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|a 166 p. :
|b il. ;
|c 22cm.
|
| 500 |
|
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|a T´titulo original : AUDITING YOUR CUSTOMER SERVICE
|
| 650 |
|
4 |
|a SERVICIO AL CLIENTE
|9 135525
|
| 650 |
|
7 |
|a BENCHMARKING (ADMINISTRACION)
|2 LEMB DIG.
|9 158334
|
| 650 |
|
7 |
|a COMUNICACION EN ADMINISTRACION
|2 LEMB DIG.
|9 158157
|
| 700 |
1 |
|
|a Santapau, Aida
|e tr.
|9 167417
|
| 942 |
|
|
|2 ddc
|c BK
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| 999 |
|
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|c 209835
|d 209833
|
| 952 |
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|0 0
|1 0
|2 ddc
|4 0
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|6 658_800000000000000_L36
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|8 CG
|9 361350
|a 36
|b 36
|c 17
|d 2017-10-17
|o 658.8 L36
|p 00311173
|r 2019-09-02
|t e.1
|w 2017-10-17
|y BK
|