Teaching patient relations in hospitals : the hows and whys /
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Chicago, Illinois :
American Hospital Association,
©1983
|
| Materias: |
Tabla de Contenidos:
- Introduction. A framework for training in patient relations. Starting the first class in patient relations. Adapting the course to participants. Interactive training methods. Evaluation and follow-up.
- Session plans. Introduction to the course; looking at ourselves (part 1). Looking at ourselves (part 2). Impacto of hospitalization and illness on patients and their families. Nonverbal communications; listening (part 1). Listening (part 2); getting and giving information. Calming hostile patients and visitors. Terminally III patients and their families. Summary and evaluation.