Teaching patient relations in hospitals : the hows and whys /
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| Format: | Book |
| Language: | English |
| Published: |
Chicago, Illinois :
American Hospital Association,
©1983
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Table of Contents:
- Introduction. A framework for training in patient relations. Starting the first class in patient relations. Adapting the course to participants. Interactive training methods. Evaluation and follow-up.
- Session plans. Introduction to the course; looking at ourselves (part 1). Looking at ourselves (part 2). Impacto of hospitalization and illness on patients and their families. Nonverbal communications; listening (part 1). Listening (part 2); getting and giving information. Calming hostile patients and visitors. Terminally III patients and their families. Summary and evaluation.