Coding into the great unknown : analyzing instant messaging session transcripts to identify user behaviors and measure quality of service /

Coding into the great unknown : analyzing instant messaging session transcripts to identify user behaviors and measure quality of service /

Bibliographic Details
Main Authors: Maximiek, Sarah (Author, Autor/a), Rushton, Erin (Autor/a), Brown, Elizabeth (Autor/a)
Format: Article
Language:English
Subjects:
SERVICIOS DE INFORMACION EN LINEA
EVALUACION
INTERNET EN SERVICIOS DE CONSULTA (BIBLIOTECAS)
SERVICIOS DE INFORMACION
BIBLIOTECAS ACADEMICAS
CALIDAD DEL SERVICIO

Sistema de Bibliotecas de Universidad de Costa Rica

Holdings details from Sistema de Bibliotecas de Universidad de Costa Rica
Call Number: 020
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