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101210s2010 r ||||| eng |
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|a 9281118
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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|a 020
|b C
|2 00
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|a Maximiek, Sarah
|e Autor/a
|4 aut
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1 |
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|a Coding into the great unknown :
|b analyzing instant messaging session transcripts to identify user behaviors and measure quality of service /
|c Sarah Maximiek, Erin Rushton, and Elizabeth Brown.
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300 |
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|a 361-373 :
|b ilustraciones.
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650 |
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|a SERVICIOS DE INFORMACION EN LINEA
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650 |
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|x EVALUACION
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650 |
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|a INTERNET EN SERVICIOS DE CONSULTA (BIBLIOTECAS)
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650 |
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|a SERVICIOS DE INFORMACION
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650 |
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|a BIBLIOTECAS ACADEMICAS
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650 |
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|a CALIDAD DEL SERVICIO
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700 |
1 |
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|a Rushton, Erin
|e Autor/a
|4 aut
|
700 |
1 |
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|a Brown, Elizabeth
|e Autor/a
|4 aut
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773 |
0 |
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|7 nnab
|t Volume 71, number 4-volume 71, number 6 (July-November 2010)
|g Volume 71, number 4 (July 2010)
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|a 2010 dic
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|a 13-DEC-2010 - MARTEN MADRIGAL, ALEXANDRA
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|a 10-DEC-2010 - CALDERON ZUÑIGA, ANA CRISTINA
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949 |
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|a AM -ACC
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916 |
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|a Centro Catalográfico
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