Business process mapping : improving customer satisfaction /
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, New Jersey :
Wiley,
c2009.
|
| Edition: | 2. edition |
| Subjects: |
Sistema de Bibliotecas de Universidad de Costa Rica
| Call Number: |
658.812 |
|---|---|
| Copy | Available |