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00975nam a2200289uu 4500 |
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20121205152207.0 |
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121018s2009 xxu ||||| eng |
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|a 9780470444580
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| 035 |
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|a 9344179
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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0 |
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|a eng
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| 082 |
0 |
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|a 658.812
|b J12b2
|2 23
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| 100 |
1 |
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|a Jacka, J. Mike
|e Autor/a
|4 aut
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| 245 |
1 |
0 |
|a Business process mapping :
|b improving customer satisfaction /
|c J. Mike Jacka, Paulette J. Keller
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| 250 |
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|a 2. edition
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| 260 |
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|a Hoboken, New Jersey :
|b Wiley,
|c c2009.
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| 300 |
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|a xiii, 322 páginas
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| 650 |
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|a SATISFACCION DEL CLIENTE
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| 650 |
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|a RELACIONES CON LOS CLIENTES
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| 650 |
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|a REINGENIERIA (ADMINISTRACION)
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| 700 |
1 |
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|a Keller, Paulette J.
|e Autor/a
|4 aut
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| 912 |
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|a 05-DEC-2012 - SALAZAR ALVAREZ, CLAUDIO
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| 915 |
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|a 05-DEC-2012
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| 917 |
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|a 18-OCT-2012 - CRUZ BARRANTES, MARIA AUXILIADORA
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| 949 |
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|a CSA -ACC
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| 916 |
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|a Centro Catalográfico
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