ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.

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ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.

Bibliographic Details
Main Author:	HERNON, PETER
Other Authors:	ELLEN, ALTMAN
Format:	Article
Language:	Spanish
Subjects:	BIBLIOTECAS PUBLICAS CLIENTE BIBLIOTECAS Artículos de revista

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