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00950nam a2200277 u 4500 |
| 001 |
000271065 |
| 005 |
20170809092950.0 |
| 008 |
170727s2010 xxu 000 0 eng d |
| 020 |
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|a 9780071713009
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| 040 |
|
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|a Sistema de Bibliotecas del Tecnológico de Costa Rica
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| 082 |
0 |
4 |
|a 658.812
|b B565s
|2 23
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| 100 |
1 |
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|a Bettencourt, Lance A.
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| 245 |
1 |
0 |
|a Service innovation :
|b how to go from customer needs to breakthrough services /
|c Lance A. Bettencourt.
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| 260 |
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|a New York, Estados Unidos de América :
|b McGraw-Hill,
|c 2010.
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| 300 |
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|a 255 páginas.
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| 336 |
|
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|a texto
|b txt
|2 rdacontenido
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| 337 |
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|a no mediado
|b n
|2 rdamedio
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| 338 |
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|a volumen
|b nc
|2 rdaportador
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| 504 |
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|a Bibliografía
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| 590 |
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|a ADEM
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| 650 |
1 |
7 |
|a Administración de empresas
|2 Tesauro SIBITEC
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| 650 |
1 |
7 |
|a Servicios
|2 Tesauro SIBITEC
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| 650 |
1 |
7 |
|a Clientes
|2 Tesauro SIBITEC
|
| 650 |
1 |
7 |
|a Innovación
|2 Tesauro SIBITEC
|
| 655 |
|
4 |
|a Libros
|
| 902 |
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|a Roberto
|b 2017/08/09
|