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00950nam a2200277 u 4500 |
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000271065 |
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20170809092950.0 |
008 |
170727s2010 xxu 000 0 eng d |
020 |
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|a 9780071713009
|
040 |
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|a Sistema de Bibliotecas del Tecnológico de Costa Rica
|
082 |
0 |
4 |
|a 658.812
|b B565s
|2 23
|
100 |
1 |
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|a Bettencourt, Lance A.
|
245 |
1 |
0 |
|a Service innovation :
|b how to go from customer needs to breakthrough services /
|c Lance A. Bettencourt.
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260 |
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|a New York, Estados Unidos de América :
|b McGraw-Hill,
|c 2010.
|
300 |
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|a 255 páginas.
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336 |
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|a texto
|b txt
|2 rdacontenido
|
337 |
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|a no mediado
|b n
|2 rdamedio
|
338 |
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|a volumen
|b nc
|2 rdaportador
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504 |
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|a Bibliografía
|
590 |
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|a ADEM
|
650 |
1 |
7 |
|a Administración de empresas
|2 Tesauro SIBITEC
|
650 |
1 |
7 |
|a Servicios
|2 Tesauro SIBITEC
|
650 |
1 |
7 |
|a Clientes
|2 Tesauro SIBITEC
|
650 |
1 |
7 |
|a Innovación
|2 Tesauro SIBITEC
|
655 |
|
4 |
|a Libros
|
902 |
|
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|a Roberto
|b 2017/08/09
|