Business process mapping : improving customer satisfaction /

Bibliographic Details
Main Authors:	Jacka, J. Mike (Author, Autor/a), Keller, Paulette J. (Autor/a)
Format:	Book
Language:	English
Published:	Hoboken, New Jersey : Wiley, c2009.
Edition:	2. edition
Subjects:	SATISFACCION DEL CLIENTE RELACIONES CON LOS CLIENTES REINGENIERIA (ADMINISTRACION)

Description
Physical Description:	xiii, 322 páginas
ISBN:	9780470444580

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