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| LEADER |
00979nam a2200289uu 4500 |
| 001 |
000125951 |
| 005 |
20160421161520.0 |
| 008 |
160401s2011 xxu ||||| eng |
| 020 |
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|a 9781118156308
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| 035 |
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|a 9474661
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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| 041 |
0 |
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|a eng
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| 082 |
0 |
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|a 658.812
|b S854t
|2 23
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| 100 |
1 |
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|a Stickdorn, Marc
|e Autor/a
|4 aut
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| 245 |
1 |
0 |
|a This is service design thinking :
|b basics, tools, case /
|c Marc Stickdorn, Jakob Schneider
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| 260 |
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|a Hoboken, New Jersey :
|b Wiley,
|c c2011.
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| 300 |
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|a 373 páginas :
|b ilustraciones (algunas a color)
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| 650 |
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|a SERVICIO AL CLIENTE
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| 650 |
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|a CALIDAD DEL SERVICIO
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| 650 |
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|a DISEÑO DE PRODUCTOS
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| 650 |
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|a APTITUD CREADORA EN LOS NEGOCIOS
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| 700 |
1 |
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|a Schneider, Jakob
|e Autor/a
|4 aut
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| 912 |
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|a 21-APR-2016 - LOPEZ GUZMAN, ERICKA
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| 915 |
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|a 12-APR-2016
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| 917 |
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|a 01-APR-2016 - SAENZ QUESADA, ROCIO
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| 949 |
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|a LMG -ACC
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| 916 |
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|a Centro Catalográfico
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