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00889nam a2200265 u 4500 |
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000191288 |
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20110720143301.0 |
| 008 |
080602s2002 xxu ||||| eng |
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|a 1578512441
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|a 9029103
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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| 082 |
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|a 658.812
|b M153t
|2 22
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| 100 |
1 |
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|a McKenna, Regis
|e Autor/a
|4 aut
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|a Total access :
|b giving customers what they want in an anytime, anywhere world /
|c Regis McKenna
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| 260 |
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|a Boston, Massachusetts
|b Harvard Business School Press,
|c c2002.
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| 300 |
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|a xv, 252 páginas
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| 650 |
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|a SERVICIO AL CLIENTE
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| 650 |
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|a RELACIONES CON LOS CLIENTES
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| 650 |
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|a SATISFACCION DEL CLIENTE
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| 900 |
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|a 2008
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|a 20-JUL-2011 - GOMEZ PANIAGUA, LUZ MARIA
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| 917 |
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|a 02-JUN-2008 - BUSTAMANTE MORA, CYNTHIA
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| 949 |
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|a LMG -KA
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| 916 |
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|a Centro Catalográfico
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