Call Center : Technology & Techniques /
The text designed for those who are already in a position or those seeking a position in a call center, this text will guide you through the techniques of effective problem solvers and how to manage customers.
| Autor principal: | |
|---|---|
| Formato: | Libro |
| Lenguaje: | Spanish |
| Publicado: |
United Stated of America :
Thomson,
©2003
|
| Materias: |
| Sumario: | The text designed for those who are already in a position or those seeking a position in a call center, this text will guide you through the techniques of effective problem solvers and how to manage customers. |
|---|---|
| Notas: | Incluye Contenido |
| Descripción Física: | xii, 276 páginas : ilustraciones ; 25 cm + 1 CD-ROM Complementario 12 cm |
| Bibliografía: | Incluye Bibliografía |
| ISBN: | 0538971150 |