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01278nam a2200289 a 4500 |
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000000035101 |
| 003 |
OSt |
| 005 |
20160612133355.0 |
| 008 |
160612b mx ||||| |||| 00| 0 spa d |
| 040 |
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|a Sistema de Bibliotecas UNAH
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| 082 |
0 |
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|a 658.8342-M38
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| 100 |
1 |
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|a Martin, William B.
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| 245 |
1 |
0 |
|a Dirección de los servicios de calidad al cliente
|c William B. Martin ; traducido al español por Héctor G. Tejera
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| 260 |
|
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|a México
|b Iberoamerica
|c 1992
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| 300 |
|
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|a vii, 93 p.
|b il.
|c 26 cm.
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| 490 |
0 |
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|a (Serie 50 minutos)
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| 500 |
|
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|a En la cubierta Guía práctica ca para operaciones de servicio
|
| 534 |
|
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|t Traducción de: Managing quality customers service
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| 650 |
|
4 |
|a ADMINISTRACIÓN INDUSTRIAL
|
| 650 |
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4 |
|a SERVICIO AL CLIENTE
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| 650 |
|
4 |
|a MERCADEO
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| 942 |
|
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|2 ddc
|c LB
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| 999 |
|
|
|c 35101
|d 35101
|
| 952 |
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|0 0
|1 0
|2 ddc
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|6 658_000000000000000_8342M38
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|9 113440
|a CG
|b BC
|l 1
|o 658.8342-M38
|p 408136
|r 2015-12-11
|s 2015-12-07
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_8342M38
|7 0
|9 113441
|a CG
|b BC
|l 0
|o 658.8342-M38
|p 408137
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_8342M38
|7 0
|9 113442
|a BVS
|b BVS
|l 0
|o 658.8342-M38
|p BVS130792494
|y LB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_8342M38
|7 0
|9 113443
|a BVS
|b BVS
|l 0
|o 658.8342-M38
|p BVS130792495
|y LB
|