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170302s2002 xxu 000 0 eng d |
| 020 |
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|a 0071401946
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 082 |
0 |
4 |
|a 153.6
|b P277c
|2 21
|q SIBIUP
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| 100 |
1 |
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|9 196995
|a Patterson, Kerry,
|d 1946-
|e autor
|
| 245 |
1 |
0 |
|a Crucial conversations :
|b tools for talking when stakes are high
|c / by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
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| 264 |
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|a New York :
|b McGraw Hill,
|c ©2002
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| 300 |
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|a xv, 240 páginas :
|b ilustraciones ;
|c 23 cm
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| 336 |
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|a texto
|b txt
|2 rdacontent
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| 337 |
|
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|a sin mediación
|b n
|2 rdamedia
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| 338 |
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|a volumen
|b nc
|2 rdacarrier
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| 504 |
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|a Incluye referencias bibliográficas (página 229) e índice.
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| 505 |
2 |
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|a What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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| 650 |
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7 |
|a COMUNICACION INTERPERSONAL
|2 LEMB
|9 155653
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| 650 |
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7 |
|a RELACIONES HUMANAS
|x ASPECTOS PSICOLOGICOS
|2 LEMB
|9 154545
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| 700 |
1 |
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|a Grenny, Joseph
|9 192946
|e autor
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| 700 |
1 |
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|a McMillan, Ron
|9 192947
|e autor
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| 700 |
1 |
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|a Switzler, Al
|9 192948
|e autor
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| 942 |
|
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|2 ddc
|c BK
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| 945 |
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|a MMA
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