Crucial conversations : tools for talking when stakes are high
| Autor principal: | |
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| Otros Autores: | , , |
| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
New York :
McGraw Hill,
©2002
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| Materias: |
Tabla de Contenidos:
- What's a crucial conversation? : and who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning.