Service management : operations, strategy, information technology
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| Formato: | Libro |
| Lenguaje: | English |
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New York :
McGraw-Hill,
2011,
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| Edición: | Seventh edition. |
| Colección: | McGraw-Hill/Irwin series operations and decision sciences.
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| Materias: |
Tabla de Contenidos:
- Understanding Services.
- Designing the Service Enterprise.
- Managing Service Operations.
- Quantitative Models for Service.