|
|
|
|
LEADER |
01023nam a2200265 i 4500 |
003 |
PA-PaUSB |
005 |
20151229143928.0 |
007 |
ta |
008 |
130901s1991 mx |||||| | 00| ||spa d |
020 |
|
|
|a 970-10-0054-4
|
035 |
|
|
|a 070301
|
040 |
|
|
|a Sistema de Bibliotecas de la Universidad de Panamá
|
082 |
0 |
4 |
|a 658.812
|b P58
|
100 |
1 |
|
|a Picazo Manríquez, Luis Rubén
|
245 |
1 |
0 |
|a Ingeniería de servicios: para crear clientes satisfechos y lograr ventajas competitivas sustanciales y sostenibles /
|c Luis Rubén Picazo Manríquez, Fabian Martínez Villegas.
|
250 |
|
|
|a 1a. ed.
|
260 |
0 |
|
|a México
|b : McGraw-Hill Interamericana
|c , c1991.
|
300 |
|
|
|a 254 p.
|b il. ;
|c 23 cm
|
650 |
|
4 |
|a MERCADOTECNIA
|
650 |
|
4 |
|a SERVICIO AL CLIENTE
|
650 |
|
4 |
|a CONTROL DE CALIDAD
|
700 |
1 |
|
|a Martínez Villegas, Fabian
|
942 |
|
|
|c BK
|2 ddc
|
999 |
|
|
|c 27282
|d 27282
|
952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|5 0
|6 658_812000000000000_P58
|7 0
|8 CG
|9 41655
|a 10
|b 10
|c 10
|d 2014-01-20
|l 1
|o 658.812 P58
|p 00031325
|r 2022-04-18
|s 2022-04-18
|t e.1
|w 2014-01-20
|y BK
|