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20151229143928.0 |
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130901s1991 mx |||||| | 00| ||spa d |
| 020 |
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|a 970-10-0054-4
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| 035 |
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|a 070301
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 082 |
0 |
4 |
|a 658.812
|b P58
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| 100 |
1 |
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|a Picazo Manríquez, Luis Rubén
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| 245 |
1 |
0 |
|a Ingeniería de servicios: para crear clientes satisfechos y lograr ventajas competitivas sustanciales y sostenibles /
|c Luis Rubén Picazo Manríquez, Fabian Martínez Villegas.
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| 250 |
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|a 1a. ed.
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| 260 |
0 |
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|a México
|b : McGraw-Hill Interamericana
|c , c1991.
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| 300 |
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|a 254 p.
|b il. ;
|c 23 cm
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| 650 |
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4 |
|a MERCADOTECNIA
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| 650 |
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4 |
|a SERVICIO AL CLIENTE
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| 650 |
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4 |
|a CONTROL DE CALIDAD
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| 700 |
1 |
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|a Martínez Villegas, Fabian
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| 942 |
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|c BK
|2 ddc
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| 999 |
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|c 27282
|d 27282
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| 952 |
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|1 0
|2 ddc
|4 0
|5 0
|6 658_812000000000000_P58
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|8 CG
|9 41655
|a 10
|b 10
|c 10
|d 2014-01-20
|l 1
|o 658.812 P58
|p 00031325
|r 2022-04-18
|s 2022-04-18
|t e.1
|w 2014-01-20
|y BK
|