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20120328192704.0 |
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080728s1996 000 0 eng d |
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|a 0471960667
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|a Sistema de Bibliotecas de la Universidad Nacional de Costa Rica
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|a 658
|b U55u
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|a Understanding services management :
|b integrating marketing, organisational behaviour, operations and human resource management /
|c edited by William J. Glynn, University College Dublin and James G. Barnes, Memorial University of Newfoundland
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| 260 |
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|a Chichester ; New York :
|b Willey ,
|c 1996
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| 300 |
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|a xxvolmenes 485 páginas :
|b ilustraciones ;
|c 24 cm.
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| 650 |
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|a COMERCIALIZACION
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| 650 |
0 |
4 |
|a INDUSTRIAS DE SERVICIOS
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| 650 |
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|a SERVICIO AL CLIENTE
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| 700 |
1 |
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|a Barnes, James G.
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| 700 |
1 |
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|a Glynn, William J.
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