Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /
| Otros Autores: | , |
|---|---|
| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Chichester ; New York :
Willey ,
1996.
|
| Materias: |
| LEADER | 00765nam a22001931a 4500 | ||
|---|---|---|---|
| 001 | UNA01000076194 | ||
| 005 | 20250722151545.0 | ||
| 008 | 080728s1996 000 0 eng d | ||
| 020 | |a 0471960667 | ||
| 040 | |a Sistema de Bibliotecas de la Universidad Nacional de Costa Rica | ||
| 082 | 0 | 4 | |a 658 |b U55u |
| 245 | 0 | 0 | |a Understanding services management : |b integrating marketing, organisational behaviour, operations and human resource management / |c edited by William J. Glynn and James G. Barnes. |
| 260 | |a Chichester ; New York : |b Willey , |c 1996. | ||
| 300 | |a xxvolmenes 485 páginas : |b ilustraciones ; |c 24 cm. | ||
| 650 | 0 | 4 | |a COMERCIALIZACIÓN |
| 650 | 0 | 4 | |a INDUSTRIAS DE SERVICIOS |
| 650 | 0 | 4 | |a SERVICIO AL CLIENTE |
| 700 | 1 | |a Barnes, James G. | |
| 700 | 1 | |a Glynn, William J. | |