íUn buen servicio ya no basta! : cuatro principios del servicio excepcional al cliente /
| Main Author: | |
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| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
Norma ,
2007
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| Subjects: |
| Item Description: | Título original: On great service : a a framework for action |
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| Physical Description: | 365 p. ; 18 cm. |
| ISBN: | 958046720X |