CRM customer relationship management : administración de relaciones con los clientes /

QR Code

CRM customer relationship management : administración de relaciones con los clientes /

Bibliographic Details
Main Author:	Zikmund, William G.
Other Authors:	Gilbert, Fayce W., McLeod, Raymond
Format:	Book
Published:	México : Compañía Editorial Continental , 2004.
Subjects:	ADMINISTRACION CONSUMIDORES MERCADO PROCESAMIENTO DE INFORMACION

Similar Items

Customer de relationship management = Administración de relaciones con los clientes /
by: Zikmund, William G. 1943-2002, et al.
Published: (2004)

Data mining techniques in CRM : inside customer segmentation /
by: Tsiptsis, Konstantinos
Published: (2012)

CRM : cómo implementar y beneficiarse de la gestión de las relaciones con los clientes (customer relationship management) /
by: Curry, Jay, 1939-
Published: (2002)

Customer relationship management : a databased approach /
by: Kumar, V. 1957-
Published: (2006)

Customer de Relationship Managemen /
by: Zikmund, William G.
Published: (2004)

The definitive guide to SugarCRM : better business applications /
by: Mertic, John
Published: (2009)

Propuesta de selección e implementación de solución de CRM /
by: Hernández Álvarez, Edwin
Published: (2008)

Implementing SugarCRM 5.x : install, configure, and administer a robust customer relationship management system using SugarCRM /
by: Magaña, Angel
Published: (2010)

Data mining techniques : for marketing, sales, and customer relationship management /
by: Linoff, Gordon S.
Published: (2011)

Customer complaints management : from dissatisfaction to loyalty /
by: López-Fresno, Palmira
Published: (2013)

Choosing the Right Customer
by: Simons, Robert

Call center, herramienta para lograr los objetivos del customer relationship mannagement crm
by: Oliva, Dolly Cecilia
Published: (2001)

Actualización de la administración de las relaciones con el Cliente/Customer Relationship Management (CRM), en la empresa KPMG /
Published: (2019)

The customer relationship management. Survival Guide /
by: Lee, Dick
Published: (2000)

Viabilidad financiera para un proyecto Call Center utilizando C.R.M. (Customer Relationship Management) /
by: Barrantes Salas, Luis Guillermo, et al.
Published: (2002)

Customer relationship management : Concept, Strategy, and Tools /
Published: (2012)

Customer relationship management : concept, strategy, and tools /

Unlock the mysteries of your customer relationships : are you connecting with consumers the way they want you to?
by: Avery, Jill

Competing on customer journeys
by: Edelman, David C.

CRM : cómo mejorar las relaciones con los clientes /
by: Swift, Ronald S., et al.
Published: (2002)

Artificial intelligence for customer relationship management : Keeping customers informed.

SugarCRM for dummies /
by: Fredricks, Karen S.
Published: (2009)

Total customer satisfaction = Satisfacción y deleite total de los clientes /
by: Rico, Rubén Roberto.
Published: (1993)

Putting the 'relationship'back into CRM /
by: Fournier, Susan

Implentación del sistema CRM (Customer Relationship Management) en laboratorios seleccionados del Centro de Investigaciones de Ingeniería USAC /
by: Asturias Rodríguez, Hugo José
Published: (2015)

The essential guide to knowledge management : E-business and CRM applications /
by: Tiwana, Amrit
Published: (2001)

Evaluación de los resultados financieros al implementar el modelo de gestión basada en la administración de la relación con los clientes (Customer Relationship Management -CRM-) en las agencias de aduana de Guatemala /
by: López Ramos, Sandra Patricia
Published: (2015)

Diseño de la investigación para la medición de la usabilidad de un customer relationship management (CRM), para garantizar la mejora continua en un centro de llamadas del departamento de Guatemala.
by: Dávila Chávez, Carlos Antonio
Published: (2016)

Retos de la adopción de la filosofía Customer Relatioship Management (CRM) /
by: Quesada López, David
Published: (2009)

The one to one manager: real-world lessons in customer relationship management /
by: Peppers, Don, et al.
Published: (1999)

Customer relationship management in the financial industry : organizational processes and technology innovation /

How customers think : essential insights into the mind of the market /
by: Zaltman, Gerald, et al.
Published: (2003)

THE MICROECONOMICS OF CUSTOMER RELATIONSHIPS.
by: REICHHELD, FRED

Criteria and measures of customer satisfactions : SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /
by: Behzion, Hadi
Published: (2014)

Customer experience : las claves de la experiencia de cliente en la era digital cognitiva /
by: Alcaide Casado, Juan Carlos,
Published: (2019)

Maximizing customer value via mass customized e-consumer services.
by: Grenci, Richard T.

The age of customer capitalism.
by: Martin, Roger

Customer data : designing for transparency and trust.
by: Morey, Timothy

Propuesta metodológica para la aplicación del customer relationship management CRM como una herramienta de fidelización de clientes en el sector financiero: banca comercial, área de créditos
by: Herrera Araujo, Roxana María
Published: (2004)

Analytical CRM : Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings.