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| LEADER |
00870nam a2200229 a 4500 |
| 001 |
UNA01000282444 |
| 005 |
20200728103215.0 |
| 008 |
150619t2014 gw a r 000 0 eng d |
| 020 |
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|a 9783659517563
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| 040 |
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|a Sistema de Bibliotecas de la Universidad Nacional de Costa Rica
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| 082 |
0 |
4 |
|a 658.8343
|b B421c
|2 21
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| 100 |
1 |
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|a Behzion, Hadi
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| 245 |
1 |
0 |
|a Criteria and measures of customer satisfactions :
|b SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /
|c Hadi Behzion, Mostafa Baghishani.
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| 260 |
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|a Alemania :
|b Lap Lambert Academic Publishing,
|c c2014.
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| 300 |
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|a 76 p. :
|b il. ;
|c 22 cm.
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| 504 |
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|a Incluye referencias bibliográfica (p.65-74)
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| 650 |
0 |
4 |
|a CALIDAD TOTAL
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| 650 |
0 |
4 |
|a PUBLICIDAD
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| 650 |
0 |
4 |
|a SATISFACCIÓN
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| 650 |
0 |
4 |
|a CONSUMIDORES
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| 650 |
0 |
4 |
|a COMERCIALIZACIÓN
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| 700 |
1 |
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|a Baghishani, Mostafa
|