Criteria and measures of customer satisfactions : SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /

Criteria and measures of customer satisfactions : SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /

Bibliographic Details
Main Author: Behzion, Hadi
Other Authors: Baghishani, Mostafa
Format: Book
Language:English
Published: Alemania : Lap Lambert Academic Publishing, c2014.
Subjects:
CALIDAD TOTAL
PUBLICIDAD
SATISFACCIÓN
CONSUMIDORES
COMERCIALIZACIÓN

Sistema de Bibliotecas de la Universidad Nacional de Costa Rica

Holdings details from Sistema de Bibliotecas de la Universidad Nacional de Costa Rica
Call Number: 658.8343
Copy Available

SIDUNA

Holdings details from SIDUNA
Copy Available

Similar Items