Service sabotage : the dark side of service dynamics.

Bibliographic Details
Main Author:	Harris, Lloyd C.
Other Authors:	Ogbonna, Emmanuel
Format:	Article
Language:	Spanish
Subjects:	Servicios Empleados Clientes Datos Sistemas de control Reclutamiento Capacitación Artículos de revista

Holdings details from Sistema de Bibliotecas del Tecnológico de Costa Rica
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