Service management : operations, strategy, information technology /
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
2014.
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| Edition: | 8 edition |
| Series: | The McGraw-Hill/Irwin series operations and decision sciences
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| Subjects: |
| Physical Description: | 524 páginas : ilustraciones, diagramas, gráficas, tablas. |
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| ISBN: | 9780078024078 0078024072 |