Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management /
Autores principales: | , , |
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Autor Corporativo: | |
Formato: | eBook |
Lenguaje: | English |
Publicado: |
Berkeley, CA :
Apress : Imprint: Apress,
2009.
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Edición: | 1st ed. 2009. |
Materias: | |
Acceso en línea: | https://doi.org/10.1007/978-1-4302-1605-6 |
Tabla de Contenidos:
- The Evolution of CRM and Microsoft Dynamics CRM
- The Evolution of CRM
- Microsoft CRM in the Market
- Implementation Planning, Approach, and Guidelines
- Planning Your CRM Initiative
- Initiating and Executing a CRM Phase
- Configuration Guidelines for Core Functionality
- Ensuring Long-Term Success with CRM
- Avoiding the Doldrums
- Opportunities to Expand the Value of CRM.