Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management /
| Autores principales: | , , |
|---|---|
| Autor Corporativo: | |
| Formato: | eBook |
| Lenguaje: | English |
| Publicado: |
Berkeley, CA :
Apress : Imprint: Apress,
2009.
|
| Edición: | 1st ed. 2009. |
| Materias: | |
| Acceso en línea: | https://doi.org/10.1007/978-1-4302-1605-6 |
Tabla de Contenidos:
- The Evolution of CRM and Microsoft Dynamics CRM
- The Evolution of CRM
- Microsoft CRM in the Market
- Implementation Planning, Approach, and Guidelines
- Planning Your CRM Initiative
- Initiating and Executing a CRM Phase
- Configuration Guidelines for Core Functionality
- Ensuring Long-Term Success with CRM
- Avoiding the Doldrums
- Opportunities to Expand the Value of CRM.