Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions /
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| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
New York :
McGraw-Hill,
c2003.
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| Descripción Física: | xiv, 386 páginas : ilustraciones |
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| ISBN: | 9780071418218 |