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01036nam a2200277uu 4500 |
| 001 |
000130154 |
| 005 |
20130820130136.0 |
| 008 |
090615s2003 xxu ||||| eng |
| 020 |
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|a 9780071418218
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| 035 |
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|a 9230359
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| 040 |
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|a Sistema de Bibliotecas de Universidad de Costa Rica
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| 041 |
0 |
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|a eng
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| 082 |
0 |
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|a 658.562
|b G348L
|2 21
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| 100 |
1 |
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|a George, Michael L.
|e Autor/a
|4 aut
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| 245 |
1 |
0 |
|a Lean six sigma for service :
|b how to use lean speed and six sigma quality to improve services and transactions /
|c Michael L. George
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| 260 |
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|a New York :
|b McGraw-Hill,
|c c2003.
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| 300 |
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|a xiv, 386 páginas :
|b ilustraciones
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| 650 |
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|a SEIS SIGMA (CONTROL DE CALIDAD ESTANDAR)
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| 650 |
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|a INDUSTRIAS DE SERVICIOS
|x CONTROL DE CALIDAD
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| 650 |
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|a INDUSTRIAS DE SERVICIOS
|x METODOS ESTADISTICOS
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| 650 |
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|a ADMINISTRACION DE LA PRODUCCION
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| 900 |
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|a 2009
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| 912 |
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|a 20-AUG-2013 - MOYA QUESADA, ELIZABETH
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| 917 |
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|a 15-JUN-2009 - CRUZ BARRANTES, MARIA AUXILIADORA
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| 949 |
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|a AM -ABR
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| 916 |
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|a Centro Catalográfico
|