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00873nam a2200253uu 4500 |
| 001 |
000170616 |
| 005 |
20091015094557.0 |
| 008 |
090730s1989 xxu ||||| eng |
| 020 |
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|a 0872015513
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| 035 |
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|a 9236102
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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| 041 |
0 |
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|a eng
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| 082 |
0 |
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|a 658.5
|b D415q
|2 00
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| 100 |
1 |
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|a Denton, D. Keith
|e Autor/a
|4 aut
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| 245 |
1 |
0 |
|a Quality service :
|b how America's top companies are competing in the customer-service revolution-- and how you can too /
|c D. Keith Denton
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| 260 |
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|a Houston :
|b Gulf Pub,
|c c1989.
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| 300 |
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|a x, 158 páginas :
|b ilustraciones
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| 650 |
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|a SERVICIO AL CLIENTE
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| 650 |
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|a INDUSTRIAS DE SERVICIOS
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| 900 |
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|a 2009
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| 912 |
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|a 15-OCT-2009 - QUIROS SALAZAR, DANILO
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| 917 |
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|a 30-JUL-2009 - MALAVASSI AGUILAR, FLORA ALICIA
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| 949 |
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|a DQS-DQS
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| 916 |
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|a Centro Catalográfico
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