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080528s1993 xxu ||||| eng |
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|a 0688123163
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|a 9025943
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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|a 658.812
|b B639r
|2 22
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| 100 |
1 |
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|a Blanchard, Kenneth H.
|d 1939-
|e Autor/a
|4 aut
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| 245 |
1 |
0 |
|a Raving fans :
|b a revolutionary approach to customer service /
|c Kenneth Blanchard, Sheldon M. Bowles.
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| 260 |
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|a New York :
|b M.S. Mill and W. Morrow,
|c c1993.
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| 300 |
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|a xii, 137 páginas.
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| 650 |
0 |
7 |
|a SERVICIO AL CLIENTE
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| 650 |
0 |
7 |
|a RELACIONES CON LOS CLIENTES
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| 700 |
1 |
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|a Bowles, Sheldon M.
|d 1942-
|e Autor/a
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| 900 |
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|a 2008
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| 912 |
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|a 08-JUL-2008 - GOMEZ PANIAGUA, LUZ MARIA
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| 917 |
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|a 28-MAY-2008 - BUSTAMANTE MORA, CYNTHIA
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| 949 |
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|a LMG -KA
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| 916 |
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|a Centro Catalográfico
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