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Raving fans : a revolutionary approach to customer service /

Bibliographic Details
Main Author: Blanchard, Kenneth H. 1939- (Author, Autor/a)
Other Authors: Bowles, Sheldon M. 1942- (Autor/a)
Format: Book
Language:English
Published: New York : M.S. Mill and W. Morrow, c1993.
Subjects:

Sistema de Bibliotecas de Universidad de Costa Rica

Holdings details from Sistema de Bibliotecas de Universidad de Costa Rica
Call Number: 658.812
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