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090428s2009 r ||||| eng |
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|a 9225545
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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|a eng
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|a 020
|b C
|2 00
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|a Meert, Deborah L
|e Autor/a
|4 aut
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|a Measuring quality in chat reference consortia :
|b a comparative analysis of responses to users' queries /
|c Deborah L. Meert and Lisa M. Given.
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|a 71-84.
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|a INTERNET EN SERVICIOS DE CONSULTA (BIBLIOTECAS)
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| 650 |
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|a GRUPOS DE CHARLA EN LINEA
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| 650 |
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|a SERVICIOS DE CONSULTA (BIBLIOTECAS)
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| 650 |
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|a CALIDAD DEL SERVICIO
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| 650 |
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|a BIBLIOTECAS ACADEMICAS
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|a CONSORCIOS
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| 650 |
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|a CHARLA INTERACTIVA POR INTERNET
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|7 nnab
|t Volume 70, number 1-volume 70, number 3 (January-May 2009)
|g Volume 70, number 1 (January 2009)
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|a Given, Lisa M
|e Autor/a
|4 aut
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|a 2010 mar
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|a 16-MAR-2010 - MARTEN MADRIGAL, ALEXANDRA
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|a 28-APR-2009 - BERMUDEZ RUIZ, AURORA
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|a IR -ABR
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|a Centro Catalográfico
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