Measuring quality in chat reference consortia : a comparative analysis of responses to users' queries /

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Measuring quality in chat reference consortia : a comparative analysis of responses to users' queries /

Bibliographic Details
Main Authors:	Meert, Deborah L (Author, Autor/a), Given, Lisa M (Autor/a)
Format:	Article
Language:	English
Subjects:	INTERNET EN SERVICIOS DE CONSULTA (BIBLIOTECAS) GRUPOS DE CHARLA EN LINEA SERVICIOS DE CONSULTA (BIBLIOTECAS) CALIDAD DEL SERVICIO BIBLIOTECAS ACADEMICAS CONSORCIOS CHARLA INTERACTIVA POR INTERNET

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