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130901s2005 xxx ||||g| | 00| ||eng d |
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|a 013005125X
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|a 036678
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 041 |
1 |
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|a eng
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| 082 |
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|a R - 658.812 - T785
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| 100 |
2 |
1 |
|a Tschohl, John
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| 245 |
1 |
0 |
|a Achieving Excellence through Customer Service
|c / John Tschohl , Steve Franzmeier , Steve Franzmeier (coaut.)
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| 260 |
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|a Englewood Cliffs, New Jersey
|b : Prentice Hall
|c , 1991.
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| 300 |
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|a vii, 294
|b : ilus.
|c ; 23 cm.
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| 650 |
2 |
4 |
|a SERVICIO AL CLIENTE
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| 700 |
2 |
1 |
|a Franzmeier, Steve
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| 700 |
2 |
1 |
|a Franzmeier, Steve
|e , (coaut.)
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| 942 |
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|c BK
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| 999 |
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|c 8787
|d 8787
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| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 R__658_812000000000000__T785
|7 0
|8 CG
|9 15028
|a 10
|b 10
|c 10
|d 2014-01-20
|o R - 658.812 - T785
|p p036678
|r 2014-01-20
|w 2014-01-20
|y BK
|