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|a Sistema de Bibliotecas de la Universidad Tecnológica de Panamá
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|a Horovitz, Jacques,
|e autor
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| 245 |
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|a Los siete secretos del servicio al cliente /
|c /Jacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez.
|
| 264 |
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1 |
|a Madrid :
|b Pearson Educación,
|c c2000.
|
| 300 |
|
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|a xvii, 146 páginas :
|b ilustraciones ;
|c 25 cm
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